Frequently Asked Questions
At Golf of China, we are not just about selling golf clubs; we are committed to enhancing your golfing experience. Our team of experts is dedicated to providing you with the best products and exceptional customer service. We offer fast and reliable shipping to ensure that your new golf clubs arrive quickly and in top condition. With a wide range of options and a commitment to quality, we are your trusted partner in achieving your golfing goals.
For orders shipping to Hawaii or Alaska we offer 7 Day Air shipments. Unfortunately, Fedex does not ship to PO Boxes so a physical address is preferred to process your order. We can ship to APO/FPO addresses, however, you will need to give us a call to place your order.
Once an order has shipped from our facility you will be emailed a FedEx Tracking number. This will allow you to follow the Package in transit until it has been delivered to you. Check your order confirmation email to see if you have any items shipping from the manufacturer. If this is the case, your item/s may be delayed 3-5 business days before shipping out. If you feel that your order should have shipped but have not received tracking info: You can log in to your account by clicking the ìMy Accountî link at the top-right of our homepage. From there, you can click on ìMy Ordersî and check the status. Otherwise, if you checked out as a guest and do not have an account, simply click ìTrack Your Orderî at the top-right of our site. From there, just enter your order number and Shipping Postal Code .
Check your order confirmation email to see if you have any items shipping from the manufacturer. If this is the case, your item/s may be delayed 3-5 business days before shipping out. If this is not the case, you will want to contact us directly at +0086-755-2930-4924, or at info@golfofchina.com.
You can submit an international order as normal. For first time customers, to ensure safety for all parties, we may ask that you scan or fax a copy of a billing statement for the credit card being used to help verify that we are dealing directly with the credit card holder. Once the statement has been verified we will remove any hold from your order and process it as standard. For higher dollar value orders, we may request a wire transfer or payment via PayPal or Amazon Pay for additional security purposes.
We currently accept Visa, MasterCard, American Express, and Discover credit/debit cards. We also accept PayPal and Google Pay options, as well as Western Union and Direct bank transfer.
Yes, we sell only new, authentic equipment that has been purchased directly from the manufacturer. We do occasionally sell ?shop worn? or ìdemoî items at closeout prices, but they are clearly marked and explained in the product description.
Yes, the product colors that we list with our products are true representations of the color. Since we are an authorized dealer of each one of the products we sell, we can use official manufacturer photographs in order to be accurate and true to the actual color that is available. (Please note that your monitor color specifications may slightly alter the color you see online.)
If the club is still being produced by the manufacturer, we can usually custom order them to your specifications. An additional upcharge may apply to some shaft and grip models, but the manufacturers do not charge more for length or lie angle changes. All items purchased through the online website are only available in the standard specifications listed. For custom options, please contact customer service at sand Email to info@golfofchina.com and a representative can help you place your order with whatever specifications you may need.
Your billing address is the address that your bank/credit card company sends your bill to every month.
To cancel an order, please us sand Email to info@golfofchina.com during business hours to speak with a customer service representative.
There are three error messages you can receive when checking out: REJECTED BY GATEWAY- The most common reason is that the billing information you provided does not exactly match the information that your credit card company has on file. In most cases, if you contact customer service at email to info@golfofchina.com, a representative can give you further information as to why your payment was not approved. DECLINED- This typically means that there is insufficient funds on the card you are attempting to use. DECLINED-FRAUD- This typically has to do with a hold on your account that your bank has put in place for your security, such as a $500 limit on online orders.
You can always place an order through our website. Unfortunately, our phone representatives only speak English, but in most cases, emails can be translated into your native language.
Simply find the product that you purchased on our website. Underneath the picture of the item, find the tab labeled "Reviews". Click on that tab and it will prompt you to write and submit a review. Product reviews usually appear within 7-10 days of submission. Product reviews cannot be deleted or updated once submitted.
Our customer service department is open Monday-Friday 7am-4pm PST, and Saturday/Sunday 8am-4pm PST.
Your local FedEx Store should have a variety of boxes to suit your needs. Likewise, if you already placed an order with us for new clubs simply use the box from that order.
If an item is available through the manufacturer, we can usually order it for you. Please contact us sand email to info@golfofchina.com to check availability and place any special orders.